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Information on sizes

Sizes can vary from brand to brand. To help you choose the right size, each item’s page carries the following information:

Size conversion table – allowing you to convert international sizes
Size & Fit – offers further details on the degree and type of wearability of clothes
Model’s and clothing sizes – this provides specific information on the model's size and those of garments she is wearing

Product availability
To add an item to your shopping bag that is available in different sizes (for example, a pair of shoes); please select your size first. Then click on "add to shopping bag". A shopping bag pop-up window will appear, giving you an overview of all the items that you have placed in your shopping bag.
Order

To complete your order, click on "shopping bag" at the top of the page to continue. Then follow the indicated steps.

Buyvai.com does not sell wine or other alcoholic products to persons under 18 years. The courier will not deliver the wine or other alcoholic products to persons under 18 years old and will require a photo ID to verify the age.

Payment

CURRENCIES
CURRENCIES
Payments, as well as refunds for shipments to Korea are invoiced in Korean Won.
For USA/Canada, displayed prices are in US dollors, but final invoices are in Euro.
For Europe & ROW, displayed prices and final invoices are in Euro.

BUYVAI.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

ORDER PAYMENT

The following methods of payment are accepted by BUYVAI.COM:

CREDIT CARD
When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by Banca Sella which accept Visa, MasterCard and American Express.

Please visit: www.sella.it for further information.

Credit Card Security
BUYVAI.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.

For more information, please visit www.visa.com , www.mastercard.com , www.americanexpress.com

Credit Card Charges
If there are sufficient funds and the account information is valid, the order will be processed instantly. The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
Credit cards are charged at the moment that the order is shipped.

Order Tracking

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

Please note that we cannot make any changes to your shipping data, once the order is placed.

All items are shipped directly from our warehouses in BV Global S.p.A – via Leonardo Bistolfi 49 – 20134 Milano (MI), Italy or Kocen Euro GmbH, Industriestrasse 17, 61449 Steinbach, Germany depends on merchandises.

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of Buyvai or on DHL/EMS by inserting the tracking number supplied.

Shipping times will vary. Please refer to our shipping times & costs section for more information. Buyvai cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

Shipping Methods

Deliveries to Korea are handeled through BV Global S.p.A & EMS and any other countries including EU and US/Canada are handled through DHL. All shipments that are sent by BUYVAI.COM, are insured against theft and accident damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, 9am - 6pm Italian time (with the exception of Italian public holidays).

Shipping Times & Costs

Once the order is processed and fulfilled, shipping times and costs are as follows:

Italy- 3 - 5 working days, 7 euro or more
Europe (Austria, Belgium, France, Germany, Luxemburg, Monaco, Netherlands, Spain , UK) - 3- 5 working days, 15 euro or more
Other European countries - 3 - 5 working days, 20 euro or more
USA and Canada- 5 - 8 working days, 25 euro or more
Korea - 5- 10 working days, 26,000 won or more
Rest of the world: 5- 8 working days, 35 euro or more

Please be aware that BUYVAI.COM handles various categories from Fashion to Food. Depends on volume weight of merchandise in your cart page, the final shipping cost can be changed.

Taxes

Any taxes and customs duties to be charged are automatically calculated depending on the country from which the Customer is accessing the site, or on a different destination country which can be selected.
On the basis of the destination selected, the displayed price of the item will be inclusive of VAT for all EU countries, while it will be inclusive of customs duties and sales taxes applied in the destination countries for all countries with DDP (Delivery Duty Paid) delivery.
Shipments to Korea and Europe UE are carried out as DDP, so taxes and customs duties are already included in the product price. If the destination selected is a DDU (Delivery Duty Unpaid) country, the indicated product price does not include taxes and customs duties which will be borne by the Customer.

Countries with DDP delivery:

EUROPE UE
KOREA

For all other countries, shipping is DDU.

Order delivery and Insurance

At the time of receiving the package, we kindly suggest Customers to carefully check it before signing for delivery. The goods become property of the customer at the moment of signature.

If at delivery, the package appears obviously tampered/damaged: we advise Customers to sign subject to checking/verification or to refuse delivery.

If the customer refuses delivery of shipment or asks for it to be returned to sender, any redelivery cost that may be charged to BUYVAI.COM will be subtracted from refund.

If the shipper is unable deliver the shipment to the address provided by the Customer (wrong postcode, house number etc) the package may be returned to the sender. All redelivery/return expenses will be borne by the Customer and will be subtracted from refund.

Insurance
All products shipped are insured from the time they are entrusted to the courrier until they are delivered to the Customer. Once the goods are delivered to the address indicated and collected, they are no longer insured.

Returns & refunds

All purchased items can be returned free of charge in case of any defected items.
However, in case of any return you just change your mind, we will deduct the return fee as follows:

Italy - 10 euro
Europe (Austria, Belgium, France, Germany, Luxemburg, Monaco, Netherlands, Spain , UK) - 25 euro
Other European countries - 30 euro
USA and Canada- 35 euro
Korea - 30 euro
Rest of the world: 45 euro

You can request return any item purchased on BUYVAI.COM within 14 days of the delivery date and the returns must be shipped within 30days of the delivery date.

Here's how:

1. Fill out the Online Return Form within 14 days of the delivery date.
2. Make sure the merchandise you return is in its original condition, tags and packaging included.
3. Use the pre-paid DHL/EMS Return Label included in your order and leave the package at a DHL/EMS drop-off location.

Regardless of which option you choose, please ensure that the following provisions are met:

All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
All merchandise to be returned has to be sent in one package
Return shipments must be made using the service used for original delivery
Returns shall be returned equipped with all tags and any original accessories, including the authenticity tag and safety seal that must not be cut or broken
Shoes and accessories shall be returned in their original box, which is an integral part of the product
Items such as Final Sale, Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned
Returned garments must be sent only from the country where delivery has taken place

We can only accept returns if all of the above conditions have been met. Damaged returns shall not be accepted and can be sent back to the Customer at their expense.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 14 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

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C.FISCALE / P. IVA : 08980100963